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from time to time) for giving a refund and cancelling your Booking except if the refund was made because of a cancellation or withdrawal of a service. We may deduct from the amount of any refund, any amount which we are entitled to charge for giving that refund.
(f) Effect of refund: If we give you a refund, then your Booking will be cancelled, and we shall
have no further obligation to carry you under that Booking.
Article 7. LUGGAGE
7.1 Permitted Luggage: We will carry your luggage on and subject to these Terms & Conditions of Carriage. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) and one small piece of hand luggage. In this context, hand luggage means something that is capable of fitting under seats. We shall have no obligation to carry luggage in excess of the permitted amount. We may agree to carry additional luggage such as skis and folding/dismantled bicycles, subject to available accommodation, provided that they are packed in a purposely made, fully protective wrapping. If we agree to carry any particular luggage on any journey this does not mean that we have agreed to carry that luggage on any subsequent journey you make.
Fragile items such as electrical goods, portable televisions and radio will only be carried if they are of reasonable size and securely fastened. Drivers or porters will load your luggage on or off
 
coaches except where in the reasonable opinion of the driver or porter, your luggage exceeds the recommended weight, whereby you will be responsible for the lifting of your luggage, on or off the coach.
7.2 Prohibited contents:
(a) Prohibited luggage: We are not obliged to carry any of the following items of luggage, and
you may not bring them onto any coach without our permission: any weapons, drugs or solvents
(other than medicines), live or dead animals, fish or insects, battery powered wheelchairs / disabled scooters, prams, non-folding pushchairs, non-folding bicycles and surfboards, or any items which are in our opinion are unsafe, or may cause injury or damage to property, or which are considered by us to be unsuitable for carriage by reason of their weight, size, shape or character, or which are fragile or perishable, or items with sharp or protruding edges, or any item over 20kg in weight or any other item no permitted by laws in Malaysia and Singapore.
(b) What happens if you take prohibited luggage: If you take any of these items onto any
coach, we may remove them from the coach immediately on discovery, and leave them outside the coach, wherever they may be situated. If you have any doubts as to whether we will carry any particular item, you should obtain our written confirmation before booking your journey. If you take any prohibited items of luggage onto a coach or into a station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever.
   
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