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Article 6. REFUNDS
6.1 What refunds are allowed: You are not entitled to cancel your Booking, and we shall not be obliged to refund to you any fare for your Booking in any circumstances, except for any refunds expressly allowed in these Terms & Conditions of Carriage.
6.2 Refunds for delay or cancellation of service: If the coach you were booked to travel on is delayed or cancelled or there are insufficient seats and as a consequence you reasonably decide not to travel, you may claim a refund if you return the Booking details to either the office or agent where you bought it or the Refunds Department in accordance with the general rules set out in Clause 6.7 below. If you have used the outward part of a return ticket we will refund 50% of the return fare.
6.3 Odyssey eTickets or eTickets: Where you have purchased a full fare eTicket from the internet you are entitled to a refund subject to you complying with the general rules for refunds set out in Clause 6.7 below.
6.4 General rules for refunds: In any case where we are obliged to provide a refund, we will only be obliged to give you that refund on the following conditions:-
(a) You must make the refund claim: You must make your claim for a refund yourself and if asked you must provide reasonable proof of your identity and purchase. If you have a Booking
which covers more than one person,
 
the claim for a refund must be made by all of those persons at the same time. You are only entitled to a refund if you have paid the fare which is being refunded.
(b) Where you must make the claim: If you make a claim at least 72 hours prior to the departure time shown on your Booking you may contact the office who issued the Booking or if you purchased the Booking via the Info/Booking Line, by contacting the Info/Booking Line, in
accordance with Clause 6.5 above. If you make a claim after the departure time shown on your
Booking Confirmation or you are unable to contact the original issuing office you should write direct to Odyssey Prestige Coaches Sdn Bhd, 3A-8, Level 4, Perdana The Place, Jalan PJU 8/5D, Damansara Perdana, 47820, Petaling Jaya, Selangor, Malaysia enclosing your Booking Confirmation and an explanation as to why you could not use it.
(c) Time Limits: Your claim for a refund must be made no later than 28 days after the date on
which your Booking Confirmation, Odyssey eTicket or eTicket is valid for travel.
(d) You must return your ticket: When making your claim for a refund, you must return your
ticket to us no later than 28 days after you cancelled your ticket and made your claim for a refund. We will not be obliged to give you a refund until we have received your ticket.
(e) Refund charge: We will make an administrative charge of RM20/SGD$ 10 per passenger (as such charge may be amended by us
   
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